Knowledge
doesn't live in
software.
It lives in people.
I capture it, test it, and get it working for your whole team. 15 years in CNC programming. Perth's steel cutting industry.
When your best programmer walks out the door, what walks out with them?
The 20-year veteran retires.
Decades of material knowledge, machine quirks, customer preferences — all of it walking out in a single farewell card.
When the card is signed, the institutional memory walks out with him — and most of it was never recorded.
Only one person knows.
The quoting desk runs through one head. Nest parameters live in one programmer's muscle memory. Customer notes are in a notebook.
You're one phone call away from a standstill.
You can't scale what isn't recorded.
Every new hire starts from zero. Every new machine needs the same hard-won trial-and-error.
At some point the bottleneck stops being the steel.
Three phases. No consulting jargon.
Listen
On your floor, sitting with the people who run the nesting and the quoting desk. Watching how the work actually moves through. Not pitching — learning your shop.
- Floor walkthrough
- Programmer shadowing
- Handoff mapping
- Pain-point register
Capture
Sit-downs with your key people. Material rules. Machine quirks. Customer stories. Everything in their head, recorded in a form the rest of the team can follow.
- Expert sessions (recorded)
- Runbook drafting
- Material / tool references
- Quoting rulebook
Test
Run the methods on real jobs with your team. Adjust. Re-run. Until the recorded version works as well as the person who knew it.
- Live job validation
- Revision cycles
- Team handoff
- Sign-off rev 1.0
A runbook your ops can follow. A quoting rulebook you can audit. An onboarding doc for the next hire. Nothing proprietary, nothing locked. When I leave, the system stays.
Want to talk it through?
30–45 minutes. Over the phone or in person. No pitch, no obligation, no consultant-speak. A conversation between people who know this industry.
BOOK INTRO CALL →PROTOFORGE · PERTH.WA